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Increase Respect Instantly!

Doesn’t it amaze you that two people doing the same job can affect vastly different results for an organization? Even though job responsibilities are the same, they can pull an organization together, or they can dismantle it one interaction at a time. I was a longtime consultant to the marketing arm of a real estate […]

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Who’s in Charge…Jeckyll or Hyde?

Have you heard this phrase: “Do as I say, not as I do.” I sure have, and it makes me shake my head every time. This dictate never works for long. Here’s a story that teaches a lesson about the importance of behavioral congruence. That’s a phrase which means “there is consistency between goals, values […]

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Is Your Email Tone of Voice Making You Friends or Enemies?

“DON’T SPEAK TO ME IN THAT TONE OF VOICE!” This is a clear message, isn’t it? You’re reading it, yet you know it’s a reprimand. How about these… “The interaction we had was productive. I welcome the opportunity to address new issues on a future date convenient to you.” vs. “Great conversation. I think we accomplished […]

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Your Secret Weapon for Success in EVERY Area of Life

Let’s imagine you’re scheduled for surgery. The operating room has been prepared for your procedure. The room is cool, brightly lit, clean and organized. All instruments are sterilized and laid out on a tray the way the surgeon prefers. All monitoring equipment is calibrated and functioning correctly. The surgical team knows why they’re there, and […]

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Why “Invested” Trumps “Present” Every Time

Can you think of a colleague who punches the clock on time but daydreams the hours away. Or a kid who shows up for school every day but makes museum-quality doodles during class? How about someone who goes to the gym routinely but doesn’t work hard enough to break a sweat? Or the parent who attends every […]

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Why Car Salesmen Get a Bad Rap

Buying a car is one of the tasks in a lifetime I would rather do via mail order. Or instead, maybe hire someone to handle the transaction for me! Like many people, just thinking about dealing with car salesmen makes me shudder. Recently, I approached a dealer in search of a car for my son. […]

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What Hair in Your Soup Tells Us about the Power of Little

You’re enjoying a delicious bowl of hot, flavorful soup at your favorite restaurant. As you enjoy spoonful after spoonful, you suddenly discover hair in your mouth, and it’s not yours. You stop chewing immediately, swish your tongue around to locate it, poke around with a finger if needed, inspect what you find, and then push […]

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Why You Should Always Brand from Inside Out

Imagine two attractively wrapped gift boxes. Color schemes are striking. Bows are shaped well. Corners are crisp. Tape is discreet. They both look good. Upon opening, one box contains rich, perfectly shaped truffles, each sprinkled with edible gold shavings, dusted with cocoa powder, finished with an embossed sugar motif and resting in decorative pleated cups to […]

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Your Memorability Recipe?

One of my first summer jobs was waitressing at a local well-known hotel chain. Though the establishment closed long ago, I will always remember the staff: the condescending owner who was a masterful humiliator, the bartender whose sense of humor was miserably twisted, two other waitresses whose mean streaks were a mile long, one chef […]

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YOU, Your Best Brand Messenger, or Not?

Let’s say you’re the brains of your operation. You’re the bright mind behind the monitor. Or the strategic wizard in the conference room. Or the innovative thinker in the lab. Naturally, you’re invested in the success of your product/service. And you believe no one knows it better than you. Well, you’re probably right. But what […]

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If You Don’t Look,
Then You Won’t See

When I was a kid, I was playing with friends on my neighbor’s lawn. Toys—including a golf club and ball—were strewn all over the grass. In the flash of a moment, another neighborhood kid picked up that golf club, teed up the ball, swung with every bit of his strength and yelled “FORE.” The sound […]

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Important Lesson from a Trained Elephant

It’s hard to believe a lightweight rope tied to a stake can confine an elephant to a small perimeter. A creature that weighs about 7,000 tons could pull that stake up in an instant and go wherever he pleases, yet the repetition of training teaches him he can only move so far when he’s tied […]

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Credentials: The Real Deal or Fancy Mask

Credentials are impressive. A few letters at the end of a name lend prestige. Fancy titles are impressive, too. They command authority when read. However, no amount of letters at the end of your name or no lofty title will serve you well if you are leaning on them as a crutch for performance effectiveness. […]

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When Change Implies Loss

“To thine own self be true.” Certainly, this famous Shakespearean quote speaks to the merit of authenticity. In other words, follow your own inner voice. Let your convictions drive your pursuits. Go confidently in the direction of your dreams! (Thoreau) This sounds so simple. And it really is, so long as nothing else in life […]

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Black Belts at 44 and 68…REALLY?

If you told me 10 years ago I’d be a black belt twice over and on the way to my third degree, I’d have laughed out loud. Though an athlete all my life, martial arts was never on my radar. Lucky for me, there’s a tae kwon do studio right up the street. I never […]

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Limits Are Yours to Reach, or Not

In short, you choose your limitations. You may have heard the old addage, “Argue your limitations and they’re yours.” I can’t. It’s impossible. No. Never. Nada. Not in THIS lifetime! Tomorrow morning for breakfast, maybe you’ll have eggs. Maybe you’ll have cereal. Maybe you’ll push the envelope and have both…AND pancakes AND bacon AND scrapple […]

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Unwelcome Intruders, Be Gone

Many, many years ago, my Mom and a group of women were enjoying a lovely dinner at the home of one of their friends. The hostess had a huge St. Bernard dog named PeeWee (of course!) whose head was level with yours when you were seated in a chair. He was a monster, though as […]

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